Shipping & Returns

Last updated: October 7, 2026

Made to order in England

ZoneGuard products are manufactured to order in England, United Kingdom. Please allow up to 3 weeks for dispatch. This is manufacturing and processing time before carrier transit, not a promise of delivery within three weeks. Transit time begins after dispatch and varies by destination and carrier. Customs clearance may add time.

We select the carrier and service manually when preparing your order. No particular carrier or transit time is guaranteed. Tracking information is supplied after shipment.

U.S. shipping charges

• Tankless: $30 per order, regardless of the number of Tankless units.
• Plus: free U.S. shipping when the order does not contain Tankless.
• Pro: free U.S. shipping when the order does not contain Tankless.
• Any order containing Tankless together with Plus and/or Pro: one $30 shipping charge for the entire order.

The shipping charge is shown before payment. For destinations outside the United States, contact us to confirm availability and arrangements before ordering; do not assume the U.S. rates apply.

Import duties and destination charges

International shipments, including shipments from our UK manufacturing facility to the United States, may be subject to import duties, tariffs, taxes, customs charges, or carrier/brokerage fees. These charges are not included in the product price or shipping charge and are the responsibility of the recipient unless otherwise required by applicable law. We do not collect import duties or tariffs at checkout. Any applicable sales tax collected at checkout is shown separately.

Shipping origin

Orders are prepared and dispatched from:

This is our manufacturing, fulfillment and returns facility; it is not a replacement for Stanley Fisher LLC’s U.S. legal business address.

Delivery problems

Contact us promptly if a shipment appears lost, damaged or incorrect. We will review the issue, work with the carrier where appropriate, and provide a remedy consistent with applicable law and warranty obligations. A carrier investigation does not remove your statutory rights.

Ordinary returns: request within 30 days

You may request an ordinary/change-of-mind return within 30 days of delivery. Contact support@stanleyfisher.com with your order number and receive return authorization before shipping anything back. Unauthorized returns may be refused where legally permitted.

For an ordinary return, the product must be unused, uninstalled, undamaged, unaltered, complete with all supplied components, and in its original packaging where reasonably possible. Installed, used, materially altered, damaged-after-delivery or incomplete products are not eligible for an ordinary return where legally permitted. These conditions do not exclude rights concerning defective, transit-damaged or incorrectly supplied goods, or other rights that cannot legally be excluded.

Sending an authorized return

After authorization, send the product to:

For an ordinary/change-of-mind return, you pay return shipping. Use an appropriate tracked service and retain proof of shipment. You remain responsible for the return shipment until we receive it where legally permitted. We will provide appropriate instructions for defective, transit-damaged, incorrect or incomplete goods; you will not automatically be required to bear return shipping in those cases.

Inspection and refunds

Exchanges are not accepted. Approved refunds are processed within 30 days after receipt and inspection of the returned product, or sooner where required by applicable law. For ordinary returns, we normally receive and inspect the product, confirm eligibility, then process the approved refund through Shopify to the original payment method. We will notify you of the decision and process approved refunds promptly, within any deadline required by applicable law. Your payment provider may take additional time to post the credit. Where law requires an earlier refund, including on proof of return shipment, that requirement takes precedence over our inspection process.

Original outbound shipping is non-refundable for ordinary/change-of-mind returns where legally permitted. Import duties, tariffs, customs charges, brokerage fees and similar amounts paid directly to governments or carriers were not collected by Stanley Fisher and cannot be refunded by us, except where applicable law requires otherwise. Contact the collecting authority or carrier about any available recovery process. No restocking fee applies.

Defective, damaged, incorrect or incomplete goods

Contact us promptly with your order number, a description of the problem and photographs where relevant. Please retain the packaging where practical. We will assess the issue and arrange the appropriate remedy consistent with applicable law and model-specific warranty obligations. Do not ship the product back before receiving instructions. This reporting request does not shorten non-waivable legal rights.

Cancellation requests

Products are manufactured to order. You may request cancellation before manufacturing or fulfillment has materially begun. Once production has materially begun, we may decline an ordinary cancellation where applicable law permits. Merely manufacturing a standard product after an order does not, by itself, eliminate a statutory cancellation right. Contact us promptly with your order number; we will explain the order’s status and your available options. Non-waivable cancellation, refund and consumer rights remain intact.

Model-specific warranties and statutory rights

Warranty information is specific to the model. Consult the applicable brochure and warranty references; no shared warranty term is implied across all models. This policy adds an ordinary return process and does not limit rights or remedies that cannot be excluded by law. Mandatory rules on cancellation, refunds, return costs, delivery charges and risk take precedence where they apply.

Contact

For shipping, return, cancellation or product concerns, email support@stanleyfisher.com.